Exclusive Technical Support Account Manager (TSAM)
About Technical Support Account Manager (TSAM)
- Identifies customers' needs to apply to development planning and support on a regular basis.
Technical Support
Assigns exclusive engineers to provide services on a regular basis
Remote technical support in a highly-efficient and accurate manner
24-hour PTC Tech. Support Service provided by ISO9001 certified engineers (080-3469-001)
Speedy support service for emergency
Pro/E Standard Operation for installation and server transfer is available free of charge
Provides trouble support service in a highly-efficient manner (License Support, Patch
Support, Tech. Support, and other maintenance services including installation)
Web-Tool Support
Easy maintenance of license (Automatic license Issue for server transfer, modification of license information, administrator mode, new version information, identification of required release)
Product-related Services
Automatic Software Release Updates